Terms of service

OVERVIEW

Welcome to NANHA. The terms “we,” “us,” and “our” refer to NANHA. NANHA operates this shop and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). NANHA is powered by Shopify, which enables us to provide the Services to you.

These Terms and Conditions, together with the policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms and Conditions carefully, as they contain important information about your legal rights and cover topics such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to these Terms and Conditions and our Privacy Policy [LINK]. If you do not agree to these Terms and Conditions or the Privacy Policy, you may not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state, province, or region of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices owned, purchased, or managed by you.

In order to use the Services, including accessing or browsing our online stores or purchasing products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services in our online stores as accurately as possible. However, we cannot guarantee that the colors or appearance of products will match exactly what is shown on your screen, as this may vary depending on the device you use to access the shop and its settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or match the representations shown in our online stores.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any products that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

By placing an order, you make an offer to purchase. NANHA reserves the right to accept or reject your order at its sole discretion and for any reason. Your order will not be considered accepted until it has been confirmed by NANHA. Acceptance of your order is subject to receipt and processing of your payment. Please review your order carefully before submitting it, as NANHA may not be able to accommodate cancellation requests once an order has been accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.

Returns or exchanges of purchases are governed exclusively by our withdrawal and return policy [LINK].

You represent and warrant that your purchases are for your personal use or household use only and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email you receive. Unless explicitly stated otherwise, listed prices do not include taxes, shipping, handling, customs duties, or import fees.

Prices shown in our online stores may differ from prices in physical retail locations or online stores or other shops operated by third parties. From time to time, we may offer promotions on the Services that may affect pricing and that are subject to terms and conditions different from these Terms. In the event of a conflict between the terms of a promotion and these Terms and Conditions, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you if necessary.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay all charges incurred by you at the prices in effect, including any shipping and handling charges and all applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, or events beyond our control. Once we hand over the products to the shipping carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product reviews, video and audio files, and the design, selection, and arrangement thereof, are the property of NANHA, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.

These Terms and Conditions permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms and Conditions grants or shall be construed as granting any license or other rights to patents, trademarks, copyrights, or other intellectual property of NANHA, Shopify, or any third party. Unauthorized use of the Services may violate federal, state, and international intellectual property laws. All rights not expressly granted herein are reserved by NANHA.

The names, logos, product and service names, designs, and slogans of NANHA are trademarks of NANHA or its affiliates or licensors. You may not use such marks without the prior written permission of NANHA. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control nor influence.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We disclaim all liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You are responsible for reviewing and accepting the terms on which such tools are provided by the relevant third-party providers.

We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be subject to these Terms and Conditions.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party features. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access at your own discretion. If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk.

We are not liable for any harm or damages related to your access to third-party websites or your purchase or use of any products, services, resources, or content on any third-party websites. You should carefully review the third party’s policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the respective third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

NANHA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our shop are made directly with NANHA. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and NANHA, including any injury, damage, or loss resulting from products or services purchased. You hereby expressly release Shopify and its affiliates from all liability for any claims, damages, and obligations arising from or related to your purchases and transactions with NANHA.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK]. In addition, certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed there. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services for you. Information that you submit to the Services may be shared with Shopify as well as third parties that may be located in countries other than your country of residence in order to provide the Services to you. For more information on how we, Shopify, and our partners use your personal information, please see our Privacy Policy [LINK].

SECTION 11 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. For example, we may use our rights under this license to operate, provide, evaluate, improve, enhance, and promote the Services and to perform our obligations and exercise our rights under these Terms and Conditions.

You further represent and warrant that: (i) you own or otherwise control all rights in and to the Feedback; (ii) you have disclosed any compensation or incentives you received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms and Conditions. We are under no obligation to (1) maintain any Feedback in confidence, (2) pay compensation for any Feedback, or (3) respond to any Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or that violates any party’s intellectual property or these Terms and Conditions.

You represent that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further represent that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you provide and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Services is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes. You may not directly or indirectly access or use the Services: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, state, or local law, regulation, rule, or ordinance; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, disparage, intimidate, or otherwise injure any of our employees or any other person; (e) to submit false or misleading information; (f) to upload, post, transmit, or otherwise make available any material that does not comply with these Terms and Conditions; (g) to transmit or procure the sending of advertising or promotional material, including junk mail, chain letters, spam, or similar solicitation; (h) to impersonate or attempt to impersonate another person or entity; or (i) to engage in any conduct that restricts or inhibits any other person’s use or enjoyment of the Services, or which, as determined by us, may harm NANHA, Shopify, or users of the Services or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) engage in spam, phishing, pharming, pretexting, spidering, crawling, or scraping; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any part of these Terms and Conditions.

SECTION 14 – TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, at any time and without notice, in our sole discretion. You remain liable for all amounts due up to and including the date of termination.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES
The information presented in or thru the services is for general informational purposes only. We do not guaranty the accuracy, completeness, or usefulness of this information. If you rely on this information, you do so at your own risk. We disclaim any liability and responsibility arising from your or other visitors' reliance on these materials, or other persons informed about their content.
UNLESS EXPRESSLY STATED BY NANHA, THE SERVICES AND ALL PRODUCTS OFFERED THRU THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT EXPRESS OR IMPLIED WARRANTIES, GUARANTIES, OR CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT OF RIGHTS. WE DO NOT GUARANTY OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES OR DO NOT ALLOW IT, SO THE ABOVE EXCLUSION OF LIABILITY MAY NOT APPLY TO YOU.

SECTION 16 – LIMITATION OF LIABILITY TO THE FULLEST EXTENT PERMITTED BY LAW, NANHA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INJURIES, LOSSES, CLAIMS, OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST REVENUES, LOST SAVINGS, DATA LOSS, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED ON A CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF YOUR USE OF THE SERVICES OR THE PRODUCTS RELATED TO THE SERVICES, OR FOR ANY OTHER CLAIMS IN ANY WAY RELATED TO YOUR USE OF THE SERVICES OR A PRODUCT, INCLUDING, BUT NOT LIMITED TO, ERRORS OR OMISSIONS IN CONTENTS OR LOSSES OR DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SERVICES OR THE CONTENTS (OR PRODUCTS) PUBLISHED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THRU THE SERVICES, EVEN IF THE POSSIBILITY OF SUCH DAMAGES WAS ADVISED.

SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless NANHA, Shopify, and our affiliates, partners, officers, directors, employes, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorney's fees, payable to third parties and arising from (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claims, provided that a failure to promptly notify you does not relieve you of your obligations, unless you are materially prejudiced thereby. We may control the defense and settlement of such a claim at your expense, including the choice of legal counsel, but we will not settle any claim that requires you to undertake non-monetary obligations without your consent (which shall not be unreasonably withheld). You cooperate in the defense of claims for damages, including by providing relevant documents.

SECTION 18 – SEVERABILITY CLAUSE
Should any provision of these General Terms and Conditions prove to be unlawful, void, or unenforceable, this provision shall nevertheless remain in effect to the fullest extent permitted by law, and the unenforceable part shall be deemed severed from these General Terms and Conditions. The validity and enforceability of the remaining provisions shall not be affected by such a determination.

SECTION 19 – WAIVER CLAUSE, ENTIRE AGREEMENT
The failure on our part to exercise or enforce any right or provision of these Terms and Conditions does not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules that we publish on this website or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service. They replace all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, previous versions of the Terms and Conditions).
Ambiguities in the interpretation of these General Terms and Conditions shall not be construed against the party that drafted them.

SECTION 20 – ASSIGNMENT
You may not assign, transfer, or delegate this agreement or your rights or obligations under these terms and conditions without our prior written consent, and any attempt to do so is null and void. We can transfer, assign, or delegate these terms and our rights and obligations without your consent or notification.

SECTION 21 – APPLICABLE LAW
These Terms and Conditions and any separate agreements under which we provide you with services are governed by and construed in accordance with the federal and state or territorial courts of the country in which NANHA is headquartered. You and NANHA agree to the jurisdiction and personal jurisdiction of these courts.

SECTION 22 – HEADINGS
The headings used in this agreement are for convenience only and have no effect on these General Terms and Conditions.

SECTION 23 – CHANGES TO THE GENERAL TERMS AND CONDITIONS
You can view the current version of the General Terms and Conditions at any time on this page.
We reserve the right to update, modify, or replace parts of these Terms and Conditions at our discretion by posting updates and changes on our website. It is your responsibility to regularly check our website for changes. We will inform you of any material changes to these terms in accordance with applicable law. Such changes will take effect on the date specified in the notice. By continuing to use the services or accessing them after the publication of changes to these terms and conditions, you agree to these changes.

SECTION 24 – CONTACT INFORMATION
For questions regarding the General Terms and Conditions, please contact support@nanha-shop.com.